Refund Policy

Fireebok only accepts returns on software purchased from Fireebok directly, either from our E-Store or via our Customer Service Centers. For software not purchased from Fireebok (local retailer, reseller, contractor, mail order, internet electronic reseller and others), please follow the Return Policy of the vendor you purchased from.

Please read the following:

Our data recovery products (Fone Rescue, Data Recovery, BlackBerry Recovery etc.) are available on a "try-before-you-buy" basis. The demo version provides complete assessment of recovery results that can be obtained with demo version. Versatile preview lets you enjoy data recovery in advance.

Therefore, considering the nature of data recovery products that tend to be used only once, we cannot offer refunds to our customers. Please download and evaluate the trial versions of our products at no charge before you make a commitment. Our refund policy is in full accordance with the industry standards for purchases of software and services. We may provide exceptions to this policy at our sole discretion.

  • Requests must be made within 7 days of your purchase from Fireebok.
  • Returned product must include all related media and manuals (failure to comply may result in lack of refund). The software must be uninstalled from your computer and any storage devices and you must delete back up copies.
  • Returned package MUST be labeled with the Fireebok assigned RMA (Return Merchandise Authorization) Number and sent to the address stated in the instructions you will receive.
  • Please allow up to 4 weeks to receive your refund.
  • Refund will be issued in the currency in which the product was purchased.
  • IMPORTANT NOTE: Please do not send your product back without receiving an RMA Number. Products returned without an RMA Number will not be credited back. Our warehouses do not accept items without a valid RMA Number and Fireebok cannot be held responsible for lost items.

    Product NOT ELIGIBLE for Returns:

  • OEM Software (purchased separately or pre-loaded on a personal PC by Product manufacturer, or included with a hardware purchase).
  • Product obtained through Fireebok’s Licensing Programs (please check with your Reseller/Distributor for their Return Policy).
  • Software purchased for the wrong platform.
  • Trial evaluation software.
  • Software won as a prize.
  • Product obtained as Not For Resale (NFR).
  • Products purchased through Affiliate/Reseller/Retailer/Contractor.
  • Products not purchased directly from Fireebok.
  • Transactional Licenses and Maintenance purchases.
  • Software Download Insurance.
  • Subscriptions and Product Memberships.
  • If you meet the above eligibility criteria and agree to the terms, please download the excel and send to us by attachment the box to continue to the return/credit request form. We will review your request. Once approved, our Returns Coordinator will assign you an RMA Number and email complete instructions on how to return your product.