Apple recently released the iOS 15.8.4 update for older iPhone models, including the iPhone 6, iPhone 7, and iPhone SE. However, some users have reported that WhatsApp is opening with a black screen after the update. While WhatsApp messages can still be received, the app itself becomes unresponsive, displaying only a blank screen.
If you’ve already tried deleting and reinstalling WhatsApp without success, don’t worry – this article provides several possible solutions to help you fix this problem.
1. Restart Your iPhone
If the WhatsApp black screen issue is related to an iOS update, try restarting your device to fix issues related to cache and other system glitches.
How to restart your iPhone:
• Go to Settings -> General -> Shut Down, then drag the slider to power off your device.
• Once it’s off, press and hold the Power button to turn your iPhone back on.
2. Free Up iPhone Storage
Please check the current storage space on your iPhone. If there is not enough free storage space, WhatsApp may not be able to open and load all WhatsApp data.
Check and manage storage:
• Go to Settings -> General -> iPhone Storage.
• If your storage space is almost full, try deleting some unused apps, deleting some large videos and photos, and cleaning up cached data of some large apps.
3. Back Up and Export WhatsApp Data
Before performing more advanced troubleshooting steps like restoring your iPhone, it’s important to back up your WhatsApp data to avoid data loss.
Backup WhatsApp methods:
• Use Finder (macOS Catalina and later) or iTunes (on older macOS or Windows) to create a full local backup of your iPhone.
• Alternatively, back up your iPhone to iCloud, if you have enough iCloud storage space.
• You can also use third-party apps like WhatsApp Pocket to specifically back up and export your WhatsApp data, including messages, contacts, media files, and documents.
4. Restore Your iPhone
After backing up your iPhone and WhatsApp data, you can restore the device to fix system issues that may be affecting WhatsApp.
Steps to restore iPhone:
• Go to iPhone Settings -> General -> Transfer or Reset iPhone -> Erase All Content and Settings.
• Enter your passcode and confirm. This process will erase all data on your iPhone.
• After erasing, follow the on-screen instructions to set up your iPhone.
• During setup, choose Restore from iCloud Backup or Restore from Mac/PC depending on where you backed up your data, then setup your iPhone step by step.
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