We sign up an Apple ID to use and access Apple products and services, such as all Apple Online Store and AppStore, iCloud and iTunes account data, iMessage and FaceTime, Apple Music and more. When we download app or purchase from AppStore, we need to enter the Apple ID password to authorize this operation. If you see a message that says 'Your account has been disabled in the App Store and iTunes’. What's the reason of the case? How to fix it?
Top 4 reasons that your account has been disabled in the AppStore and iTunes.
1. Your payment method is declined in the AppStore or iTunes Store.
It means that your payment method couldn't be charged or an unexpected charge in your account.
How to fix: Got to iPhone Settings -> [Apple ID] -> iTunes & App Store -> Tap the Apple ID -> Tap Manage Payments to view and update your payment methods https://support.apple.com/en-us/HT201266
And got to Settings -> [Apple ID] -> iTunes & App Store -> Tap the Apple ID -> Tap Purchase History to check your purchase history https://support.apple.com/en-us/HT204088
2. Your Apple ID account is locked for security reasons
If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity.
How to fix: you can go to iforgot.apple.com to unlock your account with your existing password or to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.
3. Your Apple ID account is abnormal and frequently logs in on some unauthorized devices.
If you have ever entered your apple ID and password on a phishing site, your Apple ID account may be compromised.
How to fix: a. Check your Apple ID device list to see where the Apple ID signed in. Got to iPhone Settings -> [Apple ID], scroll down iPhone screen.
b. Change your apple ID password to a strong password.
c. Setup two-factor authentication for your Apple ID.
4. Your Apple ID account has been reported by many users as Apple’s suspicious email or spam iMessage
If the above solutions still can't help, you need to contact Apple support. Here are steps how to get help from Apple Support about the case.
1. Go to https://getsupport.apple.com/
2. Choose Apple ID section
3. Choose Disabled Apple ID topic
4. Choose "Account disabled in the App Store and iTunes Store" alert option
5. Choose Talk to Apple Support Now option
6. Provide your phone number and Apple ID information, click Continue. Apple Support will contact you later.
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