You are here: Home >> Resource >> [Solved] Cannot sign-in or connect to AppStore on macOS Mojave?

[Solved] Cannot sign-in or connect to AppStore on macOS Mojave?

Recently many Mac users reported in Apple communities that they can't login or connect to AppStore on macOS Mojave. Apple uses Apple ID account to download iOS and macSO app from AppStore. Usually when we enter the Apple ID password, it will automatically download the selected application.. But in fact we got the error message "An unexpected error occurred while signing in." or " error 500" and more. And we can't sign-in or download any app in Mac AppStore success. Here we collected all effective solutions about can't sign-in or connect to Appstore.

can not connect Appstore

First here are solutions from Apple's official:

1. Check the Network connection


2. Visit the Apple System States page, to check if there are interruptions in AppStore server state in your country or region


3. Sign out and Sign in your Apple ID account to update your account. (AppStore menu Store -> Sign Out)

sign out appstore on mac


4. Update macOS to the latest version.


5. Check the data and time if they are correctly for your time zone.


If you need to learn more about the above solution, here it is: If you can't connect to the App Store, iTunes Store, or Apple Books. But if you still can't connect to the AppStore, here we will provide some personal solutions to solve this case.


6. Delete AppStore local Cache file

AppStore stores many cache files to speed up loading resource and records and other informations. Once some cache files can't load for some errors may cause this case. Deleted those AppStore cache file may solve it.

remove Appstore cache file

Open Finder, hold down the Option key and select the menu Go and choose Library folder from the Finder menu bar. And access the location: ~/Library/Containers/, there are many local AppStore local cache files. Delete all files, then restart AppStore and run it again.


7. Reset Mac App Store settings

If you are facing the error " error 500" or other error about, reset your Mac AppStore settings will solve it. Here need to use the (/Applications/Utilities).

1. Quit Mac AppStore.

2. Open Terminal and copy this commend defaults write Storefront -string "$(defaults read Storefront | sed s/,8/,13/)"

reset Appstore

3. Hit enter to complete.

4. Run Appstore again.


More Related Articles
mac computer article

1. How to fix macOS Finder slow after Mojave update?

2. How to Remove Unwanted Startup Items on macOS 2018??

3. 7 ways to retrieve the missing desktop files on Mac

4. Top 9 ways to free up startup disk storage on macOS Mojave?

About Fireebok Studio

Our article content is to provide solutions to solve the technical issue when we are using iPhone, macOS, WhatsApp and more. If you are interested in the content, you can subscribe to us. And We also develop some high quality applications to provide fully integrated solutions to handle more complex problems. They are free trials and you can access download center to download them at any time.

Popular Articles & Tips You May Like
Fone Rescue for Mac Fone Rescue for Mac Fone Rescue for Mac
How to Recover Deleted Text Messages from Your iPhone How to Extract WhatsApp Messages from Your iCloud Backup How to Clean up Your iOS and Boost Your Device's Performance